About us
Ellie O'Neill Training ("EO Training", "we", "us") provides personal training, group classes and online coaching through eotraining.co.uk. These terms apply to anyone who uses the website, creates an account or books a session with us.
Contact: Ellie O'Neill — eopersonaltraining@gmail.com — 07824 712761.
Bookings
A booking made through the site is a request for a specific time slot. It is not confirmed until Ellie or an authorised trainer accepts it in the system. Each confirmed session is numbered sequentially against your training history (for example "S15").
You are responsible for providing accurate contact and health information. If any of your details change — especially injuries, medical conditions or medication — you must update them before your next session.
Payment
Payment is arranged directly with Ellie unless an online payment option is displayed at checkout. Every booking records whether it has been paid for. Unpaid sessions are flagged automatically once the session time has passed and payment remains outstanding.
Sessions, bundles and packages must be paid for in advance or before the appointment date, unless Ellie has agreed otherwise in writing.
Cancellations and changes
If you need to change or cancel a session, please give at least 8 hours' notice. Cancellations made inside that window, or missed sessions without notice, may result in the loss of one session from your bundle or a 50% charge for the session.
Arriving late cuts into your appointment time and may result in additional charges if the session has to be cancelled — resulting in the full session fee.
Ellie reserves the right to cancel or reschedule a session due to illness, emergency or unsafe conditions. In those cases we will offer a replacement slot or a credit at our discretion.
Sessions, bundles and packages
Bundle offers must be used within 12 weeks of purchase unless a different expiry is stated at the point of sale. Unused sessions expire at the end of that period and are not refundable.
Bundles are personal to the purchaser and are not transferable to another client unless Ellie agrees in writing. Refunds are not given for change of mind, but we may refund or credit sessions where we cancel or where there is a genuine fault on our part.
Online training
Online sessions or programmes require a safe, clear space, a reliable internet connection and suitable equipment. You are responsible for checking that your environment is safe before each session. Ellie is not liable for injuries caused by an unsafe training space.
Health and safety
Training involves physical exertion and a degree of risk. You are responsible for disclosing any injuries, medical conditions, medication or other factors that may affect your training, and for keeping that information up to date.
If you are unsure whether exercise is suitable for you, you should consult a doctor or qualified medical professional before starting. You take part in all sessions at your own risk.
Ellie may end a session where behaviour is unsafe, abusive or puts others at risk. In such cases the session fee may still be charged.
Conduct
Please arrive on time, wear suitable clothing and footwear, and follow the rules of the training venue. Respectful behaviour is expected at all times.
Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded.
Beyond that, our total liability for any claim arising from a session or these terms is limited to the amount paid for the session or bundle in question.
Force majeure
We are not liable for failure to perform our obligations where that failure is caused by circumstances outside our reasonable control, including severe weather, pandemic, venue closure, equipment failure or internet outage.
Complaints
If you are unhappy with any aspect of our service, please contact Ellie at eopersonaltraining@gmail.com or 07824 712761. We will acknowledge your complaint within 5 working days and do our best to resolve it fairly.
Governing law
These terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to these terms
We may update these terms from time to time. The version in force when you make a booking will apply to that booking. Continued use of the site after changes means you accept the updated terms.
Contact
eopersonaltraining@gmail.com · 07824 712761